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CASES

Cases, as questions rather than results.

Each entry starts from a constraint that kept a business result out of reach, and the question that had to be asked first. Open one to see our role in it, and how far its evidence reaches.

01ALL CASES

Each case below describes a real client engagement whose name is withheld as policy.

  1. CASE 01Retail expansion / Transformation Blueprint

    Rethinking the convenience-store opening sequence

    Our client is a convenience-store operator, running a continuous programme of new store openings across Thailand.

    Read the case
  2. CASE 02Maintenance services / Capacity without capex

    Rethinking the turbine-overhaul sequence

    Our client is an industrial maintenance business, overhauling turbines for the companies that own them.

    Read the case
  3. CASE 03Public healthcare / Service design

    Designing an Alzheimer outpatient handover

    Our client is a public hospital, in the outpatient clinic that treats people living with Alzheimer's disease.

    Read the case
  4. CASE 04Finance operations / Technology restraint

    Rethinking travel-expense records

    Our client is a corporate finance team, part-way through digitizing how staff claim travel expenses.

    Read the case
  5. CASE 05Manufacturing SME / Cross-industry transfer

    Protecting prefabricated staircases through handover

    Our client is a manufacturer of prefabricated staircases, selling to housing developers who install them on site.

    Read the case
  6. CASE 06Automotive parts manufacturing / A second inspection, before the irreversible step

    Inspecting automotive plastics before colouring

    Our client is a factory producing automobile parts by plastic injection.

    Read the case
02WHAT EACH CASE CAN SHOW

Not a catalogue of results. A guide to better decisions.

Each case is built the same way, around four questions: what was not moving and what was at stake; the assumption that had to be questioned first; what was decided in response; and what Bold Group contributed against what stayed the client's.

A useful case does not ask you to copy its result. It helps you ask a better question of your own system. The five stages behind this work